Customer Service

Customer Service

G-High Carbon, as one of the largest Calcined Petroleum Coke and carbon additives manufacturers in China, provides professional, detail-emphasized and individualized service to customers at home and abroad. As the market condition is changing ceaselessly, G-High Carbon, by building strong and solid marketing and serving system, is spending every effort in overcoming difficulties and achieving improvements in each link as raw materials purchasing, manufacturing, marketing, transporting, after-sale service, etc., so as to firmly practice the promises made to customers, and to try exceeding the customers’ expectations. G-High Carbon is now creating even better service to return to customers.
G-High Carbon develops the concept and computational formula of Granule Permeability, Instantly Smelting Rate and Absorption Rate to save various customers’ costs, guarantee the quality and offer the best choice of specialized carbon raiser.
More importantly, the building of G-High Carbon marketing system helps fulfill our promises to customers, which is to always support them, to relieve them of worry about carbon raiser, and to enable them to make profits.

Concept of Service

G-High Carbon harbors deep respect and sincere consideration for customers, and always aims to create more value for customers and to exceed their expectations.

Professional Service

Systemic Customer Asset Management software and Financial Management software are efficiently used and specialized knowledge related to the production and application of G-High Carbon products are offered, so that G-High could render more professional service to customers.

Detail-emphasized Service

Every detail in each link of the whole producing process, every round of communication and every word G-High Carbon promises to the customers are regarded as the most precious chance for G-High Carbon to embody the service concept and to raise the service quality.

Individualized Service

G-High Carbon deeply respects and understands customers in culture, customs and thinking mode of different countries and explores their special needs so as to render service beyond customers’ expectations.

Production Service

Production Service

According to the standard and basics of ISO9001:2015 Quality Management System, G-High Carbon renders production related service, does quality check, recheck and random inspection regularly and seriously in every link of the whole producing process, as raw materials purchasing, calcining, burdening, kneading, forming, baking, graphitizing, smashing, sieving, packaging, etc., and helps customers strictly control and ensure the quality of each part.

All packaging employees spend every effort to pack goods accurately and timely. During the course of packing, scales will be used at least three times to make sure the weight of the products is as what G-High Carbon promised. The packages we use are subject to the customers’ requirements with the capacity of 5kg, 10kg, 20kg, 30kg, 50kg, 1t, etc.

Product packaging

Automatic packaging production line with international advanced level. Cooperating with strict product inspection, it can ensure the accurate packaging weight of G-High Carbon's goods. G-High Carbon's packaging can be formulated completely according to customer requirements.

Logistics Service

Logistics Service

G-High Carbon is in long-term close cooperation with big freight forwarders holding NVOCC qualification, trustable professional logistics enterprises and renowned fast mail companies so that G-High could take customers’ realistic needs and various objective factors into full consideration, and could design and carry out a logistics plan ensuring safe and timely transportation, and saving every penny for customers.

By Truck

桥车

Kind 1

L:9.6m, W:2.4m, 45-50mt
桥车

Kind 2

L:14m, W:2.6m, 36-40mt
桥车

Kind 3

L:13m, W:2.4m, 36-40mt

By Sea

20' Container

Outside Dimensions: 20'X8'X8'6''
20'国际标准集装箱
Container Internal Volume: 5.69mx2.13mx2.18m, 17.5mt, 24-26m³

40' Container

Outside Dimensions: 40'X8'X8'6''
40' 国际标准集装箱
Container Internal Volume: 11.8mx2.13mx2.18m, 22mt, 54m³

Value-added Service

Value-added Service

G-High Carbon, by doing more extra services, helps customers conquer exceptional difficulties and satisfy especially urgent needs to fulfill or even exceed their expectations and thus create more values for customers.

Case 1

Problem

On February 2nd of 2008, Customers' Service Department in G-High Carbon suddenly received a call from John in some International Trade Company of Korea, which had imported Calcined Petroleum Coke from G-High Carbon several times. He hurriedly told Mrs. Wang that because of the badly conveyed production messages, their end user in Iran wanted the products to arrive three days earlier, otherwise lacking in Calcined Petroleum Coke (Carbon Additives), the Iranian steel company would have to stop production.

Background

G-High Carbon had finished arrangements of transportation according to John's former request and had asked the trailer to arrive at G-High Carbon on February 11th. G-High Carbon has met with some difficulty while arranging this because of the Lunar New Year on February 7th, which is the most important holiday for all Chinese to gather together in their own big families. If the transportation is done three days earlier, it means on the second day of Lunar New Year the trailer owner will have to start to work. Even if G-High Carbon offers them more money for the same amount of work, they maybe would still say no.

Solution

After receiving John's call, Mrs. Wang patiently told him what difficulty G-High Carbon would meet if the transportation date suddenly changed, and then she immediately told him that G-High Carbon would try the best to solve this and would phone him back the same day with the final solution. Then she phoned the transportation company and explained to them the real situation of the Iranian end user. After getting her manager's agreement, she promised the company whoever helps send the goods to Dalian Port on the second day of Chinese Lunar New Year will get double transportation fees. After making sure that Mr. Mah will be in charge of this, she had a talk to him, thanked him for his help and kept his telephone number for future contact. At last, she phoned John back and told him in detail how G-High Carbon solved this. John was thankful from the bottom of his heart and said he would like to burden the extra transportation fee. Of course, G-High refused.

Sales network

Sales network

The products of G-High Carbon has been sold all over China, and exported to Japan, South Korea, Germany, Russia, Turkey, Poland, Australia, Malaysia, South Africa and other countries around the world.
Visiting G-High Carbon, observing the producing process and state of management, and experiencing the cultural atmosphere, have been an important way for customers to have a closer understanding of G-High Carbon. Every visiting customer will feel true respect from both boarding members and every common employee, which is the embodiment of G-High Carbon culture. Each visit to G-High Carbon is fruitful and treasurable for both the customers and G-High Carbon. Visits are always welcome!

Send an Email. All fields with an asterisk (*) are required.

Call us at (+86) 139-4278-7316 Or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.and we will get back to you within 24 hours.

Please type your full name.
Invalid email address.
Please type your phone number.
Invalid Input
CAPTCHA
Refresh Please enter the correct verification code.
Copyright © 2021 Panjin G-High Carbon Materials Co., Ltd. All Rights Reserved.