the Business Department of Ghigh Continue to Enhance Customer Service Levels

Tue 30 Dec 2009The business department of Ghigh receive customers' phone calls from all over the country every day, they need to communicate with the customers who speak various dialects. Because the level of communication is a direct reflection of the service level of Ghigh, the staff of the business department always treat this very seriously.

On 16th of this month, Wang Yuanfang, the business manager received a phone call from a customer. Because the customer's dialect accent is very serious, in order to communicate with him more effectively, Ms.Wang collected a lot of information about this dialect and spent her own holiday devoting to understanding and studying the rules of its pronunciation. Through unremitting efforts, she could completely understand the dialect, and can be on the customer's related production processes, process and gave very detailed answers. The customer can understandher easily. Her efforts led it very smoothly for Ghigh to sign a contract with this customer and to arrange for delivery and other aspects of production.She also won the customer's satisfaction and trust.Ms.Wang's acts not only show her strong sense of responsibility to work and also fully explain the concept of Ghigh "Create service to return the customers". Each department of Ghigh are also working better to adhere to this philosophy and to create a more careful and more considerate service!